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Frequently Asked Questions

  • What are your delivery costs and time frames?
  • Delivery is charged at cost to us and is displayed at checkout. We believe it is better to be transparent with delivery costs rather than disguising these in the price of the metal and presenting them as free delivery.  All deliveries are fully insured, with next working day delivery. Most orders are dispatched the same same day if cleared funds are received by 12pm, subject to security checks required.
  • How will my items be sent, is it safe?
  • All our packages are sent fully insured by our delivery carrier and will require a signature on delivery. We are fully insured for all deliveries with an insurance policy underwritten at Lloyds of London.
  • Where can you deliver to?
  • Due to security reasons we are unable to deliver to any address other than your residential address. Once you place your order, be it gold bars or silver coins, we cannot change delivery addresses from one residential address to another. With a high number of attempted fraudulent transactions we are unable to send orders to different residential addresses to those other than the registered bank account address. Once your order has been placed, you cannot change your delivery address.
  • Can I pay by credit/debit cards?
  • Yes, we accept both Credit Cards and Debit cards. Through our partnership with Sagepay, one of the UK's leading payment gateways we now accept online payments with Debit cards and Credit cards up to the value of £5,000.
    For Debit cards there is no additional fee for using this service, however for Credit cards a 2.5% surcharge is applied to cover processing fees.
    For many customers the easiest way to pay us is by bank transfer using online banking. We also accept cash paid into our account at any branch of Satander bank. For more information about our payment options click here. For more information about paying by Credit or Debit card click here.
  • Can I collect from you in Hatton Garden?
  • We prefer to deal by Post however can make arrangements for collection from Hatton Garden. Please contact us if you are placing a large order and would prefer to collect from Central London. Please note we cannot guarantee availability of this service.
  • Can I sell back the Gold Bullion I have bought from you?
  • Yes, we are happy to re-purchase any bars or coins that we have supplied at the very best rates. Our offer prices depend on the levels of demand. Live spot prices and gold charts are quoted on our website.
    To sell, just contact us to agree a price and then send the bars to us by insured delivery. As soon as we receive and check the bars we will pay you by bank transfer.
  • Do I need to provide ID when purchasing?
  • We don't normally require further ID if you are paying by bank transfer, we may however contact you to confirm security details. If paying by cash we do not require any ID for orders under £5,000 if in a single transaction. We also do not require ID for orders less than £10,000 in multiple transactions over a 12 month period. For orders in excess of these limits we are required to keep ID to comply with HM Revenue and Customs regulations. We require one piece of photographic identity (passport or drivers license) and one household bill to prove your address (utility bills, bank statements, credit card statements). Certified copies must be signed by an authority figure (Accountant, Lawyer, Doctor, and Policeman) or you can get the copies certified at the post office. If this type of ID is required we will contact you to explain the process.
  • Do your bars come with an assay certificate?
  • All of our gold bullion bars are guaranteed 24 carat and therefore 99.99% pure gold. They have 999.9 stamped on them to show the purity of gold. All our larger gold bars have a unique serial number and are accompanied by a matching certificate. Some of our smaller bars come with a certificate depending on the size of the bar. Unlike some of our competitors all our bars are brand new direct from the manufacturer - Baird & Co, who are approved manufactures of "good delivery bars" by the London Bullion Market Association and therefore meet very stringent quality control standards. You will find Baird & Co listed on the LBMA's website.
  • Do I have to pay VAT on Bullion?
  • Yes and No. Investment gold is not subject to VAT whilst Silver is.
    As of the 1st January 2000 investment gold is NOT subject to VAT throughout the EU.
    Silver bullion products are subject to VAT at the current standard rate (20%).
  • Do you deliver to outside of the UK?
  • At present we only offer delivery to the UK. We do not deliver to the Channel Islands.
  • Why is your gold above the current market price?
  • The global spot price which is stated on our website is for gold based on the inter-bank transfers of large numbers of London Good Delivery Bars (12.5 kilograms each). This price is only available to large banks and doesn't include transportation, brokerage, storage or insurance fees. Smaller gold and silver investment bars are always sold at a premium to the London spot price to reflect the additional costs of producing and testing smaller bars. We guarantee that our pricing is very competitive on all products we sell.
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Why Use Us?
  • Amazing Customer Service.
  • FAST Secure & Insured Delivery
  • Low Prices Direct from LBMA Approved UK Refiner
  • Real Time Spot Pricing
  • Secure & Independently Verified

Authorised Distributors
Baird & Co Rand Refinery

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Gold Price History
UK in GBP per Ounce
Gold Price History UK in GBP per Ounce